Frequently Asked Questions
Find answers to the most common questions about Venpai Hosting.
Venpai Hosting is a premium Minecraft server hosting provider offering fast, reliable, and affordable hosting plans with DDoS protection, instant setup, and 24/7 uptime.
Simply create a free account, choose a plan from our Plans page, and complete your order through our Discord billing channel. Your server will be set up within minutes!
What Minecraft versions do you support?▼
We support all major Minecraft versions including 1.8 through 1.21. We also support popular server software like Paper, Spigot, Forge, Fabric, and Vanilla.
Can I install plugins and mods?▼
Yes! All plans come with full file access so you can install any plugins or mods you like. We support Bukkit, Spigot, Paper, Forge, and Fabric mod loaders.
Billing is handled through our Discord server. After selecting a plan, you'll be directed to our billing channel where a staff member will assist you with payment. We accept various payment methods.
Can I upgrade or downgrade my plan?▼
Yes, you can upgrade or downgrade your plan at any time by contacting us through our Discord support channel. Plan changes are processed quickly without any downtime.
We offer a 24-hour refund policy for new subscriptions if you're not satisfied. After 24 hours, refunds are handled on a case-by-case basis. Contact our support team for assistance.
How do invite rewards work?▼
Invite friends to join our Discord server. Once they join using your invite link, it counts towards your invite total. Reach invite milestones to unlock free servers of increasing power!
How do I track my invites?▼
You can check your invite count directly in our Discord server using the invite tracking bot. Type the bot command in our Discord to see your current invite count and progress towards the next reward.
What is the server location?▼
Our servers are hosted on high-performance hardware with low latency connections. Specific node locations are available upon request through our support channel.
Is DDoS protection included?▼
Yes! All plans include enterprise-grade DDoS protection at no extra cost. Your server is protected from volumetric, protocol, and application layer attacks 24/7.
How do I contact support?▼
You can contact our support team through the Support Ticket page on the dashboard, or directly on our Discord server. We aim to respond to all tickets within a few hours.